Forrest is a former supervisor, manager and educator in public service. He receives high marks from students and trainees for his entertaining, yet practical, “down-to-earth” teaching style. He has facilitated hundreds of workshops on many subjects, including customer service, supervision, leadership, strategic planning, and conflict resolution. He has also worked with elected officials, executives and employees to build teams and teamwork and designed and facilitated leadership, service delivery, customer service, and productivity improvement programs.
Forrest has a BS degree from California State University Long Beach and an MPA from the University of Southern California. Prior to becoming and trainer and consultant, he served for more than 25 years in the public sector, with 20 years of that service being in supervisory, management, and leadership positions. He is the Past President of the Employee Improvement Association, Southern California Chapter, and the Orange County Management Forum. He is also the recipient of the Instructional Systems Association’s first national award for his work in local government productivity improvement.